Online Payments in Davao City
Learn how to pay eligible city taxes and government fees online. Find out where to get your Order of Payment, how to choose an official payment facility, and what to do after paying.
Use official payment channels only. Some city transactions require an Order of Payment from the responsible government office before online payment.
How Does Online Payment Work?
The exact requirements depend on the city service and the payment channel available for your transaction.
Secure Your Order of Payment
Business taxpayers may need one-time email registration. For other transactions, get your OP from the designated city office.
Select an Official Payment Facility
Follow the official city payment instructions and choose an available authorized payment channel.
Keep Your Payment Confirmation
Save the transaction details and follow the issuing office’s instructions for payment verification and official receipts.
Important: Not every city fee is payable through every online facility. Confirm that your transaction is eligible before submitting a payment.
What Can You Pay Online in Davao City?
Several city taxes and permit fees support digital payment. Some use the City Treasurer’s payment facilities, while others are processed through dedicated government service portals.
City Taxes & Treasury Payments
Payments handled by the City Treasurer’s Office, generally using an approved assessment or Order of Payment.
Business Taxes & Permit Fees
Eligible business tax payments, including charges associated with new or renewed business permits. Business owners may need to register their official email before using the online Order of Payment service.
Real Property Tax
Davao City has introduced online RPT payments. Property owners should obtain the correct assessment or Statement of Account and confirm the accepted payment channel with the City Treasurer.
Selected Local Taxes & Fees
The City Treasurer has also identified transfer tax, certain regulatory charges, and miscellaneous city fees among online-payment services. Availability must be checked for the specific transaction.
Dedicated Online Service Portals
These city applications have their own digital processes, including payment options for eligible transactions.
Building Permit Payments
The Online Building Permit System supports digital application, assessment, payment, status tracking, and release of approved building permits.
Professional Tax Receipt
The Online PTR System allows eligible professionals to register, make payments, and request their Professional Tax Receipts through the digital service.
Cedula / Community Tax Certificate
Davao City’s Online Cedula Application supports digital application with an online payment option. Follow the portal’s instructions for verification, payment, and certificate issuance.
Make Sure Your Transaction Is Ready
An online application does not always mean you can immediately pay online. The office may first need to verify documents or calculate the amount due.
For Business Taxpayers
The city’s published procedure requires one-time registration of an official email address to activate the online Order of Payment. Complete the Business Bureau’s registration and validation steps first.
For Other City Transactions
Where an Order of Payment is required, request it from the designated government office. Check the assessed amount and payment reference before proceeding to an authorized online facility.
What You Need Before Making an Online Payment
A little preparation helps avoid incorrect payments and missing transaction records. Start with your official assessment, then follow the requirements for your particular city service.
Four Things to Have Ready
These are practical preparations. Your issuing office or payment portal may ask for additional transaction-specific details.
Order of Payment
Have your approved Order of Payment (OP) or portal-generated assessment, whichever applies to your service.
Correct Payer Details
Check your name, business or property details, and official email address against the assessment.
Payment Reference
Keep the reference or assessment number shown on your OP, together with the exact amount due.
Payment Access
Use an authorized payment facility, a reliable connection, and a payment account that can cover the total charge.
Register Your Official Email First
If you need to activate Davao City’s online Order of Payment for business taxes, the published procedure requires one-time email registration through the Business Bureau.
Download Official Registration Form-
01
Download and Complete the Form
Enter the taxpayer’s name, business name, official email, phone number, and authorized person where applicable. The Business Bureau fills in the Business ID number.
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02
Sign and Attach Documents
Sign the completed form and prepare the identification and authorization documents required for your business type.
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03
Submit at the Business Bureau
Visit the Ground Floor, Sangguniang Panlungsod Building, San Pedro Street, Davao City. The published submission schedule is Monday to Friday, 8:00 AM–5:00 PM.
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04
Wait for Validation
Business Bureau personnel check your registration and documents. Once approved, you can access the online Order of Payment process for eligible business transactions.
What Documents Should Businesses Bring?
The documents depend on whether your business is a sole proprietorship or an organization with authorized signatories.
Single Proprietorship
- Completed and signed Online Payment Registration Form.
- Photocopy of the owner’s government-issued ID.
- If someone other than the owner is transacting, a Special Power of Attorney and the representative’s ID photocopy.
Corporation, Partnership or Cooperative
- Completed and signed Online Payment Registration Form.
- Secretary’s Certificate or Board Resolution authorizing the transaction.
- Photocopy of the required identification for the authorized representative.
Your Payment-Ready Checklist
Tick these items before opening the payment facility. For non-business transactions, secure the OP from the designated city office unless your official service portal provides another assessment process.
How to Make an Online Payment in Davao City
Follow this practical payment walkthrough after your city office has assessed your transaction. The exact screens may differ depending on the payment facility you select.
Simple stages from your Order of Payment to transaction verification.
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01Prepare
Get Your Approved Order of Payment
Before paying, obtain the Order of Payment (OP) for your city transaction. Business taxpayers with an approved email registration may access their online OP through the City Treasurer’s published instructions.
For other transactions, visit the responsible city office to secure the OP, unless your dedicated service portal generates its own payment assessment.
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02Verify
Review the OP and Amount Due
Check the taxpayer’s name, transaction type, assessment or reference number, and total amount payable. Confirm that the details match your actual application.
Save or print the OP for reference. If the amount or payer details look incorrect, contact the issuing office before proceeding.
Keep ReadyOP or assessment number, payer details, and amount due.
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03Open Payment
Visit the Official City Payment Page
Open the City Government of Davao website and navigate to the official Online Payment service.
Follow the published instructions and choose the authorized payment facility available for your transaction. Some permit systems provide their own payment step.
Official Starting PointUse the city government’s payment directory instead of payment links shared by unknown third parties.
Open Official Payment Page -
04Enter Details
Complete the Payment Facility’s Form
Follow your selected gateway’s on-screen instructions. Enter the requested OP or payment reference details and select an available payment method.
Review the amount displayed by the gateway, including any disclosed transaction fees, before authorizing payment. Do not enter a different reference number just to complete the form.
Payment FacilityThe city has published Landbank and DBP as partner payment channels. Available methods may change.
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05Pay
Authorize and Complete the Transaction
Once the payer details, payment reference, and amount are correct, authorize payment through your chosen facility.
Wait for the gateway’s payment result. If the transaction shows pending, processing, or an error, check your bank or wallet record before attempting another payment.
Avoid Duplicate PaymentsDo not immediately pay again if your account was charged but the page did not confirm success.
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06Confirm
Save Your Confirmation and Verify the Receipt
After a successful transaction, save the payment confirmation, transaction reference, date, and amount.
Follow the responsible city office’s instructions to confirm the payment was recorded and to obtain your Official Receipt or service document. A bank or gateway confirmation is not necessarily the city’s Official Receipt.
Keep Your RecordsOrder of Payment, gateway confirmation, transaction reference, and Official Receipt when issued.
Where Should You Start Your Payment?
Different city services may generate assessments in different ways. Use the route that matches your application.
Business Taxes
Complete your business assessment and the required one-time email registration. Then access the online OP through the city’s official instructions before selecting payment.
Other City Taxes and Fees
Request the Order of Payment from the responsible city office. If a dedicated government portal provides an approved assessment and payment option, follow that portal’s instructions.
What Happens After You Pay?
Completing payment does not always mean the permit, certificate, or other requested service has already been approved.
Check the application status through the relevant government service or issuing office. If the payment is not reflected, provide your OP number and transaction confirmation for verification.
Keep copies of the resulting Official Receipt and any permit or certificate issued.
Online Payment Methods, Fees & Receipts
Understand which payment facilities Davao City has published, what additional charges to check, and which records to keep after paying.
LANDBANK Link.BizPortal
An official government payment facility linked from Davao City’s online payment instructions. Eligible payments may support LANDBANK accounts, participating bank accounts, cards, or e-wallets, depending on the available checkout options.
Follow the gateway’s instructions and confirm that the correct government payee and transaction reference are displayed.
View City Payment InstructionsDevelopment Bank of the Philippines
Davao City has also identified DBP and its payment partners as a channel for eligible city payments.
Channel availability, accepted payment methods, and gateway access may change. Use the options currently presented through the official city service rather than relying on an old payment link.
Confirm availability before paying.Security reminder: Start from the official City Government payment page or your approved city service portal. Only enter banking credentials inside a verified payment facility.
Are There Additional Transaction Fees?
The payment amount may include your approved city assessment and a separate gateway charge, where applicable. The exact transaction fee depends on the payment method and any current fee-waiver rules.
City Assessment
The tax or government fee shown on your approved Order of Payment or official assessment.
Payment Gateway Charge
A bank, wallet, card, or processing fee may apply. Check the amount disclosed by the gateway before confirming the payment.
Final Checkout Amount
Review the complete amount to be deducted, including any applicable charges. Do not approve the transaction if the assessment or payee information is incorrect.
Which Payment Records Should You Keep?
An assessment, a successful gateway confirmation, and the City’s Official Receipt serve different purposes.
Order of Payment
Shows the assessed charges and payment reference for your transaction. It tells you what to pay, but does not prove payment was completed.
Keep the OP or assessment number.Payment Confirmation
Your bank or payment gateway provides a transaction record. LANDBANK Link.BizPortal identifies its Debit Confirmation Slip as proof of a successful gateway transaction.
Save the transaction reference.Official Receipt
Follow the City Treasurer’s or issuing office’s process to verify that payment was recorded and obtain the applicable Official Receipt or government-issued payment acknowledgment.
Keep it with your permit or tax records.Online Payment Problems, Failed Transactions & Refunds
Encountered a payment error? Find out what to check when money is deducted, a transaction fails, or your payment is not reflected in city records.
Money Deducted? Don’t Pay Twice.
If your bank or wallet shows a deduction but the payment page displays an error, do not immediately submit another payment. Verify the transaction with your payment provider and the city office. A failed webpage does not always mean the payment failed.
Before Reporting a Payment Problem
These details make it easier for the bank and City Treasurer to identify the transaction.
Check Your Bank or Wallet
Review whether the amount was actually deducted, declined, reversed, or remains pending.
Find the Transaction Reference
Check your email, payment history, or gateway confirmation for the reference number, date, and amount.
Review the Order of Payment
Make sure the OP number, taxpayer details, and assessed amount match the intended transaction.
Find Your Payment Issue
Follow the action that matches your actual payment status. Keep all transaction records until the issue is resolved.
Payment Declined or Failed
No Money DeductedConfirm your payment details, available balance, account restrictions, and gateway status. If no charge was made, correct the issue before attempting payment again through the official portal.
Amount Deducted, No Confirmation
Charge RecordedSave the bank or wallet transaction record. Check the gateway history, then contact the payment provider and City Treasurer for transaction reconciliation. Avoid making a second payment until the status is confirmed.
Charged Twice for One Transaction
Possible Duplicate PaymentCompare both deductions and their reference numbers. Ask the payment provider and City Treasurer to verify whether two separate successful payments were recorded. Request the applicable reversal or refund procedure after verification.
Wrong Amount or Payment Reference
Incorrect Payment DetailsIf payment has not been authorized, stop and ask the issuing office to correct the assessment. If payment is already complete, contact the office immediately with your OP and confirmation for instructions.
Payment Successful, Receipt Missing
Government Record Not UpdatedCheck whether payment has been posted to the city’s account. Posting may differ from the time your bank was charged, particularly around weekends or holidays. Ask the City Treasurer or issuing office how to obtain the Official Receipt.
How to Request a Payment Review or Refund
A duplicate charge, incorrect payment, or unresolved deduction may need formal verification. The bank and City Treasurer may handle different parts of the review.
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01
Gather Your Payment Evidence
Prepare the Order of Payment, transaction reference, payment date, amount, gateway confirmation, and relevant bank or wallet record. Keep any receipt or error message.
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02
Contact the Payment Provider
Report the incorrect, duplicate, or unconfirmed debit through your bank or gateway’s official support channel. Ask whether the transaction succeeded or qualifies for a reversal review.
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03
Request City Treasurer Verification
Contact the City Treasurer with your OP and payment references. Ask whether the city received the payment and which official procedure applies if an overpayment or correction is confirmed.
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04
Follow the Official Resolution
Submit any additional documents requested by the bank or city. Keep the case reference and follow up with the responsible office until the transaction status or applicable refund decision is confirmed.
Important: A refund is not automatic or guaranteed. Eligibility, required documents, method of reversal, and processing time depend on the verified transaction and applicable procedures.
Who Should You Contact?
Davao City Treasurer’s Office
For city payment verification, incorrect tax postings, duplicate payments, and questions about Official Receipts.
Phone: (082) 241-1000 local 232
Hotline: (082) 225-0200
Email: [email protected]
LANDBANK Payment Support
For Link.BizPortal transaction status, unsuccessful payments, possible duplicate charges, and bank-side verification.
Customer Care: (+632) 8-405-7000
Email: [email protected]
If you used a different authorized payment provider, contact that provider’s official support channel.
Online Payments FAQs
Find simple answers about paying Davao City taxes and government fees online, payment references, accepted methods, transaction problems, and official receipts.
01 What taxes and government fees can I pay online in Davao City?
Davao City provides online payment options for eligible business taxes, real property taxes, building permit fees, Professional Tax Receipts, and Community Tax Certificates, among other supported transactions.
Availability depends on the specific service. Some transactions use the City Treasurer’s online payment facility, while others use a dedicated application portal.
02 Do I need an Order of Payment before paying online?
Usually, yes for city tax payments handled through the City Treasurer’s general online payment service. An Order of Payment (OP) identifies your assessed amount and transaction reference.
For other payment transactions, the city directs applicants to obtain the OP from the designated office. Some dedicated service portals generate their own approved assessment and payment instructions.
03 How do business owners activate their online Order of Payment?
Business taxpayers must complete the city’s one-time official email registration. Download and sign the registration form, prepare the required IDs and authorization documents, and submit them to the Business Bureau.
After the Business Bureau validates and approves the registration, the business may use the online Order of Payment service for eligible transactions.
04 Can I pay using GCash, Maya, or a credit or debit card?
LANDBANK Link.BizPortal supports various payment methods, including participating bank accounts, e-wallets, and eligible debit or credit cards.
However, the methods available for a particular Davao City payment may differ. Use only the options displayed for your government transaction at checkout.
05 Is there an additional fee for paying online?
A payment gateway or convenience fee may apply, depending on the selected payment facility and method. There is no single fee that should be assumed for every city online transaction.
Always check the total amount displayed before payment confirmation. If the charge differs from what you expected, review the breakdown before proceeding.
06 How do I know if my online payment was successful?
Look for the payment gateway’s successful transaction message and save its confirmation number, payment date, and amount. Keep the Order of Payment for comparison.
The gateway confirmation is evidence of the payment transaction. Follow the City Treasurer’s or issuing office’s instructions to verify posting and obtain the applicable Official Receipt.
07 What if money was deducted but I did not receive confirmation?
Do not immediately pay a second time. Check your bank or wallet transaction history and look for a successful, pending, or reversed payment status.
Keep your OP, transaction reference, amount, date, and screenshots of any error. Contact the payment provider and Davao City Treasurer’s Office for payment verification before retrying.
08 Will my permit or certificate be issued immediately after online payment?
Not necessarily. Successful payment is only one part of the process. A building permit, business permit, PTR, or other government document may still require final verification, approval, or release.
Check your application status through the relevant government service portal or issuing office. Keep your Official Receipt and transaction details until the service is complete.
Still Have a Question About Your Payment?
For an unresolved payment or missing Official Receipt, contact the Davao City Treasurer’s Office with your assessment details and payment reference. You can also review the official online payment instructions.